SunKissed Jewellery

SunKissed Jewellery Hillarys Boat Harbour | Latest Trends in sterling silver Jewellery

Shipping all over Aus ($10 only)
08 9246 0047

DELIVERY, RETURNS & EXCHANGES

Delivery 

Please allow up to 7-10 working days for delivery.
Orders will be delivered via Australia Post and you will be contacted with a tracking number once dispatched.
All orders are sent complimentary gift wrapped if required. 

All orders are charged $10 regardless of location / order value.

If your order is on backorder,  you will be contacted via email with details of your backorder item. Items on backorder may take longer than 7 working days.

In this situation, you may choose to wait for the backorder to be filled, choose another item in stock or cancel your order and recieve a refund. 

Lost/Damaged Goods

If your order is lost or damaged in transit, please call us 08 9246 0047, 9am – 5.30pm Monday to Friday so that we may assist you.

Order Tracking

When your online purchase is complete you will receive an email containing your order confirmation and delivery details.

Returns Policy

Exchanges are welcome within a 14 day period - the jewellery must be with its orginal packaging and proof of purchase to be presented. 

Freight costs are unrefundable.

How to exchange an item in store

Simply show your online receipt (this was emailed to you when you placed your order online) and the credit card used for your purchase at our store within 14 days of delivery, where our store staff will be happy to assist you.

If you would like to exchange your item, please call ahead to confirm that the item is available.

How to exchange an item by post

Please send the item(s) you wish to exchange within 14 days of delivery.

If you would like to exchange an item, please inform us of the style, size and colour that you would prefer. The item from the original order will first be returned and a new order containing the exchanged item will be processed. We will notify you of your new order number via email once your exchange has been processed.

If you are returning or exchanging a faulty, damaged or incorrect item we will pay for the packaging and postage costs. However we are unable to offer free delivery for ‘change of mind’ exchanges.

Faulty Products

If you decide that your product has a manufacturing fault, you must contact us and return the item for inspection.

All products must be returned in their original packaging, with original tags wherever possible including proof of purchase.

After evaluation, we will contact you with the reason for the fault and advise of the remedy under guarantee.

Remedy can include, repair, replacement or refund at our discretion.

However if the we determine that the circumstances for fault were related to misuse, general wear and tear, and or environmental factors, the store will advise that there are no grounds to claim under guarantee, and will offer a quote to have the goods repaired, or replaced.

Irrespective of what the type or severity of the product fault/ defect is, or what remedy is chosen, we have an obligation to comply with the Consumer Guarantees Act.

Exchange Address:

Shop 62 Sorrento Quay Boardwalk
Hillarys, WA 6025 Perth
Australia
08 9246 0047

Please ensure your return parcel is securely packaged and both sender’s address and online return address are clearly displayed on the outside of the parcel. To avoid delivery problems, we encourage sending your return back by registered post.

Online Gift Vouchers

You can purchase an Online Gift Voucher via our website in Australian dollars (AUD), and send it instantly.

Simply select your chosen amount.Enter the recipients name, email address and add a personal message.

The Online Gift Voucher will then either be emailed to the buyer to print out or emailed to the recipient.

Our online Gift Vouchers are valid for 12 months from the date of purchase.

How to redeem online gift vouchers

Recipients using an Online Gift Voucher need to enter the Gift Voucher number, and name on checkout, and the amount will be deducted automatically from the cart including GST (after shipping costs are calculated).

Online gift vouchers terms and conditions

Our Online Gift Vouchers are valid for 12months from date of purchase.

Online Gift Vouchers cannot be redeemed for cash.

Online Gift Vouchers are non transferrable.

We are not liable for delivery of an Online Gift Voucher to an incorrect or non-existent email address.

Promotional codes cannot be applied using an Online Gift Voucher.

If your order is less than the value of your Online Gift Voucher, the remaining balance will remain on the same Online Gift Voucher for future use.

If your order exceeds the value of your Online Gift Voucher, the additional amount must be paid with credit card / PayPal etc.

Returned items will be refunded as an Online Gift Voucher.

All remaining balances on your Online Gift Voucher past the valid date will be deemed invalid.

GST and or shipping is applicable on any products purchased with an Online Gift Voucher.